FAQ & Support
Frequently Asked Questions
| Where is Ankermann Based? |
|---|
| Ankermann is based out of Victoria providing engineering and construction products, as well as engineering design and certification services Australia wide. |
| Does Ankermann deliver outside Australia? |
| No. Ankermann delivers nationally. If you are outside Australia and have a specific requirement however, contact us and we will do our best to service your needs. |
| Are you able to help me choose the right product? |
| Absolutely. Its what we do. We don;t just sell the products, we have years of engineering and on-site experience and know which products are the right ones for the job. We can specify the right product, come out and train you how to use it safely and correctly, and certify it for you. |
| What is the Ankermann return policy |
| a) Goods will not normally be accepted for return after (14) days from date of delivery. b) Acceptance of Goods returned does not imply agreement to issue a credit note. c) A credit note will only be issued if the returned Goods are in original packs and found to be satisfactory by the Supplier in saleable condition. Delivery charge and small order surcharge will not be credited. d) Freight on returns will be at the Customer's expense. e) Customers will be subject to 20% handling and restocking charge, except in the case of Supplier error, or defective goods. |
| How do I get my products into the Ankermann portfolio |
| If you have a top quality product that you believe would sit inside our portfolio, contact us and we'll be hapy to discuss it. Note that we only stand behind the best products, so if its not up to scratch - lets not waste each others time. |
Support
At any time you can call your Account Manager directly and they will get an answer / solution to you as quickly as possible. We are always more than happy to come out on site to discuss your needs.
You may also find the following resources helpful:- Our Terms of Sale
Please also note Ankermann's Term's of Sale which this website operates under. The Customer agrees that the Terms and Conditions of Sale shall be construed according to the laws of the State or Territory as ANKERMANN may in its sole discretion determine. Proceedings may be instituted in such State or Territory as ANKERMANN may in its sole discretion determine. Failing such determination the Customer consents to any proceedings being instituted and heard by any appropriate Court sitting in the State of Victoria applying the laws of the State of Victoria. - Website Access Agreement
Please read the Access Agreement before accessing the Ankermann Web site. This agreement governs your access to and use of the Web site. Entering the site indicates your acceptance of this Agreement, and you agree to be bound by it. For the purposes of this Agreement "Ankermann" means Ankermann Pty Limited (ABN 29 137 930 762) and its associated, affiliated and subsidiary companies including Ankermann Corp. and "User" means the person who is using any Ankermann website for business purposes. - Ankermann's Privacy Policy
Ankermann Pty Ltd, the owners of the Ankermann brand, and the www.ankermann.com.au web site, values your privacy and as such voluntarily complies with the requirements of the Australian Federal Government’s Privacy Act 1988, including the National Privacy Principles which came into effect on 21 December 2001. For more information, read our full Privacy Policy. - Resource Four
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